Terms of service

1 Introduction

The website www.moodbook.gr is an online commercial store selling products through the Internet (hereinafter referred to as "online store" or "website") created and operated by the company under the name "Aristidis Dimitrios", distinctive title "URBAN", located in Trikala - Thessaly, El. Venizelou 5, PC 42100, with Tax Identification Number 132819928 and D.O.Y. Trikala, e-mail address info {at} moodbook.gr, telephone line of the online store: 24310 21213 (hereinafter for the sake of brevity or COMPANY).

The following terms and conditions will apply to the use of the online store which is located at www.moodbook.gr. Any user who enters and trades or uses the services of the online store (hereinafter referred to as "visitor" and / or "user" or "customer" depending on whether he is limited to visiting only the store or places and orders and sells products and services) is deemed to agree and unconditionally accept the following terms set forth herein, without exception. If a user does not agree with these terms, then it is his responsibility to refrain from visiting, using the website as well as from any transaction or use of the services of the online store.

2. Terms of use

The company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes to inform consumers of any change, through the pages of this online store.

3. Information provided & Products

H The company is committed to the accuracy, truthfulness and completeness of the information provided in the online store, in terms of the identity of the company and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence.

4. Limitation of liability

The company in the context of its transactions from the online store is not responsible and is not liable for compensation for any damage or loss arising from the cancellation of orders, non-execution or delay in execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs based on the observed data about the availability or not of the interested customer and undertakes in case of change of this information, to inform the customers in time about the unavailability in which case bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website "exactly as they are", clarifying that in no case the color rendering of the print, the quality of the print result as well as the physical size of the print are not exactly identical to the products displayed in the online store. In no case is the company liable or criminally liable for any loss (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) that may a visitor to the online store or a third party due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from him and / or any non- permitted third party interventions in products and / or services and / or information available through it.

5. Intellectual property rights

The products for sale illustration, graphic design and images in general belong to the company. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the company or any other copyright holder.

6. User Responsibility

The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and transactional ethics. The users of the websites www.moodbook.gr accept that they will not use them and the online store of the company for sending, publishing, sending by e-mail or transmitting in any other way any content that is illegal, harmful, threatening, offensive, defamatory, defamatory , defamatory, vulgar, obscene, violates someone else's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not allowed to be transmitted in accordance with the law or contractual or managerial relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights, contains any software viruses or any other code , files or program Intended for the purpose of interrupting, causing damage, destroying or obstructing the operation of any computer software or hardware, intentionally or unintentionally violating applicable Greek and Community law and its provisions, may harass third parties in any way and in any way content is used to collect or store users' personal data.

7. Links to this website.

The links that are included in the online store, lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, companies, etc. These related websites are not under the control of the company and the company is not responsible for the contents of any such website or any link contained in a related website, or any changes or updates to such websites. The company is not responsible for internet broadcasts or any form of transmission received from any linked website. The company provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor / customer and the fact that they are included in the online store does not imply that the company approves or accepts the content their.

8. Pricing policy

The online store of the company reserves the right to change prices without prior notice to the customer.

9. Order Submission Procedure

9.1. Product availability

The customer is informed about the availability and delivery time of the products by e-mail, after the completion of the order submission process. The company reserves the right to inform customers in case of subsequent (after the submission of the order by the customer) non-availability of any kind, for the possible delivery time. In this case, if it is deemed that the delay makes the transaction unprofitable for the customer, the customer is entitled to unilaterally cancel the order with a written statement (by e-mail) which is made to the detriment of the customer.

If the unavailability concerns only part of the ordered items of an order, the rest of the order is executed normally. Also, the various product offers that appear in the online store, are always valid until stocks are exhausted or the offer expires. Prices and products that are marked Opportunity or are an offerfor a limited period of timevalid until stocks last. For these items, a strict order of time priority is observed in the execution of orders.

9.2. Order Submission

The user has the opportunity to place the order through the special form in the online store ("order basket in which he receives the products and services he wishes to procure. The order is not binding on the company before it confirms its acceptance as below Prior to the submission of the order to the customer, the following are notified, as conditions of the sale and the customer for the transmission of his order, declares in advance by marking the indication"I have read and accept the Terms of Use"that he explicitly became aware of and accepts the following information that is communicated through the order and his special link, namely:

    1. The characteristics of the goods and services he ordered as described in the pages of the store he visited and result from the use of the relevant links in his online order, which he must use to check each relevant feature, before sending the order in order to leave no doubt about the characteristics and properties of the ordered products and services. The failure of the customer to be adequately informed is not the responsibility of the company but is his sole responsibility.
    2. The company ID, address, telephone number, fax number and email address.
    3. The total price of the goods or services of the order, including VAT. and any other fee, as in the order, are reflected all the additional shipping, delivery or postage charges (also calculated on the body of the order) and any other costs. When these charges cannot reasonably be calculated in advance, the fact that such surcharges may be required is also notified to the order body and the customer must be informed prior to shipment. The prices of the products listed on the website of each product are always the final ones (ie the corresponding VAT is included) and are valid for sale from the online store and delivery of the products with shipment to the customer but also for sale upon receipt from the "URBAN" store. The prices on the presentation page of each product in the online store do not include the shipping costs, which are then calculated on the order page based on the relevant debit rules of the relevant chapter of these terms below. In case the shipping costs can not be reasonably calculated in advance due to the specificity of the place of delivery, the reservation for additional shipping costs is stated in the text of the order and these are calculated and notified to the customer and the acceptance is requested by him, until the final acceptance of the order by the company by telephone.
    4. The payment, delivery, execution arrangements, the deadline within which the company undertakes to deliver the goods or provide the services.
    5. That the customer will be charged with the cost of returning the goods worth 50% of the final value of the products ordered in case of withdrawal.
    6. Where applicable, the existence and terms of application of after-sales support services, after-sales service and commercial guarantees.
    7. Where applicable, the existence and conditions of deposit of money or other financial guarantees (such as advance payment of part of the price, etc.) that must be paid or provided by the consumer whenever requested by the supplier.
    8. Whether delivery restrictions apply and which means of payment are accepted.
9.3. Order confirmation

Each order of the user / customer is always followed by an automated e-mail message, within a short time, by the company, which includes the confirmation of the receipt of the order and repeats its content. This e-mail from the company is only a confirmation that the order has been received with the content mentioned and in no case does it constitute acceptance of the order or conclusion of terms of sale. No modification of the order or new agreement on it will be accepted unless it is recorded in writing and accepted by both parties. Confirmation of receipt of the order can be done by phone, if the customer consents and in case any item is not immediately available in which agreement is required for the delivery time.

9.4. Order Acceptance - Sales training

Upon receipt of the order and the above confirmation of receipt, if the company ascertains the availability of the item and the correctness of the order and the absence of any errors in the online store regarding the pricing of items, their characteristics, etc. by new e-mailwill confirmthe acceptance of the order, its content, the preparation of the sale and the expected delivery time of the item, in which case only then the sale is considered completed and generates claims on both sides. If the issue of acceptance by the customer of additional shipping costs is pending, this is always agreed before the final approval of the order by the company by telephone with the customer. The companynot requiredin no case, based on the principle of good faith and the habits of transactions, to accept an order and conclude a sale of products or services, which appear in the online store, due to a typographical or computer error,with price wrongthat is, different from the current one based on its pricing policy for that period.

Sending the order for approval to the company is a statement of acceptance and consent for all charges incurred in the order. Ifnotthere is consent, the customer is entitled to a refund of this payment. Also in case of sending unordered products or services, their non-refusal or failure to return them and the customer's indifference is not interpreted in any case as their consent, acceptance or declaration of will to purchase them. In case he is asked to return by the company and he is slow to deliver the items to be returned for a period longer thantwo (2) working daysthen his refusal constitutes a declaration of intent to purchase the items and the items are considered sold to the customer and he has to pay the value in cash.

The customer also has the opportunity to be informed about the progress of the order, either by phone (tel. 24310-21213, or by sending an e-mail (e-mail to info {at} moodbook.gr)

10. Payment Methods

10.1. By card

The customer can pay the sale price and the other agreed charges and charges by debiting a credit or debit card or a prepaid card issued by a recognized Greek or foreign Bank.

Since all the details of the transaction are entered into the environment of the cooperating company "Viva Payment Services SA", the company responsible for their encryption is, which according to the information on its website www.vivawallet.com is a payment institution licensed by the Bank of Greece, which has received PCI-DSS certification and implements the prescribed security policy, which is evaluated by continuous audits by a certified security auditor. Viva does not store customer credit card data in its systems. All data is transmitted encrypted to the cooperating Banks. The personal and confidential data of Viva's customers is stored only in encrypted form on Viva's systems, without direct internet connection. To ensure the confidentiality of data transfer, they use the EV SSL-128bit encryption protocol. The system has been implemented in collaboration with Thawte, a company that specializes in transaction security.


Moodbook.gr will in no case ask you for the credit card details by e-mail or send you an e-mail asking you to go to the website and enter the card details.

Under no circumstances should you disclose your credit card details by e-mail or reply to e-mails asking you to visit a website to enter your card details.

As for the information, which you must fill in the environment of our website (name, surname, phone, e-mail), their provision by you by filling in the corresponding fields implies the simultaneous provision of your consent for the collection and processing of them from moodbook.gr, in accordance with the law and the personal data management policy, as it is detailed in the terms of use of our website.

10.2. In cash

The customer can pay the sale price and the other agreed charges and charges in cash, payable at the store cashier, when the customer chooses "collection from the store".

In case of receipt from a physical store, the customer has been notified of its receipt, the product will remain locked in the physical store for up to 5 working days after the customer is notified. After 5 working days, the product can be sold and the customer will wait for a new date of receipt.

After the delivery of the sold products to the customer or to his authorized representative, according to the above, the risk of their loss, damage or destruction is transferred from the company to the customer / buyer. The customer must check the purchased products upon receipt and state in writing that he has received them properly. In case of non-receipt of the products by the customer, the company reserves the right to withdraw from the contract.

In case of a total sale price of more than € 100 the company has the discretion to request the advance payment of part of the price for the start of the sale either by paying cash in a store or by debiting the customer's credit card, and in case of customer refusal to pay the amount of the specified advance, is entitled to abstain from the commencement of the execution of its obligations from the sale until the customer complies with this claim.

10.3. Cash on delivery

The customer can pay the sale price and the other agreed charges and charges by cash on delivery, ie by paying the amount due to the authorized distributor of the company upon delivery of the sold goods to the place of delivery stated in the order. COD is only available in cash and is accepted for amounts up to € 200 while excluded for larger amounts. In case of total sale price (including shipping costs and other charges) of more than € 100 the company has the discretion to request a partial payment of the price to start the sale either by paying cash at the store or by debiting its credit card In case of refusal of the customer to pay the amount of the advance, the customer is entitled to abstain from the commencement of the execution of its obligations from the sale until the customer complies with this claim. For all sales with the payment of the price by cash on delivery, the confirmation and acceptance of the order is done as in all cases in writing (electronic mail - e mail) but in this case, in addition, a telephone confirmation is made, directly with the customer.