Refund policy

1. Return Policy

Upon receipt, the customer is obliged to unpack and inspect the products to confirm the absence of aesthetic defects, and in case they exist he has the right to refuse the receipt of the item and return it to the distributor otherwise to announce the existence of aesthetic defects within the deadlineten (10) calendar daysfrom the receipt of the item while in case of expiration of this deadline he loses any relevant right. The company is obliged in a short time to replace this type with a new one. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without defects. The customer must treat the products he receives according to the respective instructions of the company, as they are described in the accompanying forms of the products. In no case can a product be considered defective if the customer has not complied with the company's treatment instructions.

2. Returns of products charged by the company:

The return of products is charged to the detriment of the company:

  1. In all cases in which other than the sold are delivered, by type or quantity.
  2. In case during delivery the item has packaging damaged, completely or for the most part.
  3. In case of damaged packaging, the customer must not accept the receipt of the product from the beginning and request its replacement, after consultation with the company.
  4. In cases of return charged by the company the products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is lost.
  5. In all cases the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging (unless there is a defect which was later found out of delivery and the packaging does not exist or also in the case of a product whose packaging was received by distributors upon delivery of the item).
  6. In case of return of the products depending on the case, a replacement will be made, in which case, provided that the products have been previously received and checked by the company, in case of cancellation, the refund to the customer will be the same as the their payment by the company. In particular, in case of debit by credit card, the company is obliged to inform the Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer.withoutrelevant responsibility of the company now. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by this contract.
  7. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from the store. The return will be made within the latestfourteen (14) working daysboth the product and the price.
  8. In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to unilaterally offset all or part of its claim against the customer.

    3. Cancellation of an order by the customer due to regret.

    The cancellation of the customer's order due to regret is accepted only if the item has not yet been invoiced and given for shipment by the company. Cancellation is made by shipmentemail(e-mail) to the company on behalf of the customer. The customer must state the exact details of his order. Cancellation does not occur ifnotA relevant confirmation is sent by the company by e-mail to the customer.

    In case the customer before the cancellation statement has paid the value of his approved order and the company has already received it, then the company owes within a deadlinefourteen (14) calendar daysto return to the customer the value received in the same way that he hastened its payment (by reversing the amount in a bank account, by paying cash, etc.). Otherwise, if a payment order has been issued by the customer but the money has not been collected by the company (as in the case of a credit card debit order, however, when the Bank has not yet paid the price to the company), then the company is obliged to the deadline of fourteen (14) working daysto hurryany necessary action and statement to any competent body (Bank, etc.) for the notification of the cancellation of the order and the obligation to return any amount owed to the customer. In this case the company is considered to have legally fulfilled its obligations, and the cancellation of any charge will be made based on the terms of the contract that connects the customer with this third party (Bank etc) and the company bears no responsibility for the return time or reimbursement of any relevant charges.

    4. Unjustified Consumer Withdrawal

    The special right of the consumer for unjustified withdrawal.

    Especially in case the user / customer isindividual(ie not a legal entity, even a non-profit) that buys productsfrom distancefrom the online store of the company exclusivelyfor private useand not in the context of his professional activity (hereinafter "the consumer")is entitled to withdraw from the distance purchase without justificationof a productwithin an exclusive period of fourteen (14) calendar daysfrom the date of delivery of the physical possession of the product to him or to his authorized representative, as provided above,returning the product to its original state. The consumer's retreat isunjustified, without the consumer having to rely on reasons justifying the withdrawal, andwithout financial burden on the consumer, with the exception of his charge for the cost of returning the product and any reduction in the value of the product in the cases specifically mentioned below.

    Method of exercise and deadline

    The unjustified withdrawal of the consumer from the distance sale is carried out in any convenient way and means chosen by him, who nevertheless bears the burden of proving its timely exercise (within the exclusive period of 14 calendar days from the acquisition of physical possession product as above). The online store of the company, for the convenience of the users / consumers, suggests the following alternative ways of exercising their right of unjustified withdrawal:

    • (a) by email (emailat the company's email address info{at}moodbook, or
    • (b) by telephoneat the company telephone number 24310 21213.

    Upon receipt by the company of the consumer declaration for the exercise of the right of unjustified withdrawal, the company will send to the consumer a written confirmation of receipt of the exercised right of withdrawal. It is pointed out that for the calculation of the above fourteen-day deadline for timely exercise of the right of unjustified withdrawal of the consumer, only the time of submission of the declaration of withdrawal is taken into account, regardless of the time of receipt by the company.

    Exercise results and obligations on both sides
    After the exercise of the right of unjustified withdrawal, and within a period of fourteen (14) calendar days from the date of exercise of the right of withdrawal, the consumer must return the purchased product, bearing the shipping costs. The return can be done in the following ways:
    1. from the consumer himself to the company's physical store, either
    2. by sending to the postal address 5 Venizelou, 42100 Trikala through the external partner-carrier of the company, bearing the cost of transport, either

    It is pointed out that the risk of loss, damage or destruction of the product remains with the consumer until the receipt of the product by the company.

    In case of return of the product through the external partner-carrier of the company, the company is considered to have received the product upon receipt from the external partner-carrier, in which case the risk of transport belongs to the company.

    The company must, within a period of fourteen (14) calendar days, from the date it became aware of the valid exercise of the right of withdrawal by the consumer, return the entire purchase price of the product in full with the same means of payment used by the consumer for the payment of the price (unless the consumer agrees otherwise). However, the company is entitled to withhold the price until the receipt of the products or until the consumer sends proof that he has delivered the products for return.

    Impairment of the returned product due to improper use by the consumer

    The company is not obliged to return to the consumer part or all of the price of the product returned after unjustified withdrawal, if there is an impairment of the value of the product due to the use of the product by the consumer in an inappropriate way, ie in a way that goes beyond normal product to determine its nature, characteristics and function, as it would take place in a physical store. In this case the consumer is responsible for the impairment of the product due to improper use. The company expressly reserves the right to inspect the returned product upon receipt and to withhold part or all of the price depending on its impaired value at the responsibility of the consumer due to improper use.

    Exceptions to the application of the consumer's right of unjustified withdrawal

    Exceptionally, the right of the consumer to unreasonably withdraw from the distance selling contract shall not apply, and the consumer may not return the purchased product without compensation, in the following cases:

    1. In the case of products they are made specifically for the consumer, with specific specifications or requirements of the consumer or in general customized products for the consumer (custom made products).
    2. In cases where the products have been used as their use clearly goes beyond the scope of the usual examination of the product to determine its nature, characteristics and function, making the product second-hand.
    3. In cases of service provision, after the full provision of the service.
    4. In the event that the consumer has made only electronic (on line) or telephone booking of the product, without obligation to pay, in order to buy it from the physical store of the company, as this transaction does not constitute a distance sale, to which only applies in particular the right of the consumer to unjustified withdrawal.

    It is understood that in all the above cases, as in any case, the consumer retains in full his general right to withdraw from the contract of sale and return of the product due to legal or factual defects or lack of agreed properties that he finds upon receipt and its use, in accordance with the general provisions of articles 540 et seq. of the Civil Code, article 5 of law 2251/1994 and the other provisions of protection of the consumer and the buyer in general.


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